Free Shipping on orders over $35

Order Status, Shipping & Returns

Order Status

Has my order shippped?

Click the My Account / Order Status link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

 Click the My Account / Order Status link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the My Account / Order Status link at the top right hand side of our site to track your order.

My order never arrived.

 Click the My Account / Order Status link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

An item is missing from my shipment.

Click the My Account / Order Status link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

SHIPPING & RETURNS

Do you ship to my country?

We currently do not ship outside the U.S.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How do I get Free Shipping?

Select orders qualify for free shipping. If a free shipping promotion is available, it will be listed on the product page(s) or in the cart. If your order qualifies, Free Shipping will be automatically applied, unless otherwise stated in the promotion (in which case a promo code will be displayed).

What is your return policy?

Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

without showing signs of wear or damage in any waywithin 7 calendar days of the delivery date (after 7 days no returns are allowed)must not be a special order or a custom orderunless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. 
Refunds are contingent upon inspection of item(s) once we receive it. 
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us after 7 days and without contacting us will not be refunded. 
Customer is responsible for all shipping costs if seller is not at fault. 

Summermoon Coffee Roasters 
PO Box 92333
Austin, TX 78709
512-940-5990

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account / Order Status link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

My Account

How do I create an account?

1) Click the My Account / Order Status link at the top right side of our site.
2) Click 'Create account'

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the My Account / Order Status link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the My Account / Order Status link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" You'll be asked for the email address you used to sign up, then sent a password reset link in your email.

Pricing & BIlling

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the My Account / Order Status link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Additional Support

How do I contact you?

Please click here to contact customer support.