FAQs
COFFEE
What is oak roasted coffee?
Coffee that has been roasted the traditional way: over a real wood fire. At Summer Moon, we roast our coffee over Texas oak in hand-crafted roasters that we built ourselves, brick by brick.
Is there a difference between your coffee and coffee from a modern gas-fired roaster?
Our wood-fired coffee roasting process results in greater body and lower acidity, which translates to a rich, smooth, balanced coffee on your palate.
How long does my coffee stay fresh?
We recommend enjoying within 3–4 weeks (2–3 for ground) of the roast date. The date can be found on the bottom of the bag.
What’s the best way to store my coffee?
Your coffee can be stored in the bag it came in! Just seal the bag and then expel the air. Our bags have a one-way valve that allows coffee to degas but prevents oxygen from entering. Do not store in the refrigerator or freezer.
When should I grind my coffee?
For peak flavor, grind your beans just before brewing. Pre-ground coffee, especially when exposed to air, can quickly lose its freshness and become stale, affecting the quality of the final cup.
Does water quality affect coffee flavor?
Yes, water quality significantly impacts your coffee's flavor, so we recommend using clean, filtered water. Avoid overly hard or soft water.
MOON MILK
What is Moon Milk?
Moon Milk® is our signature sweet cream. It's a family recipe made of 7 top-secret ingredients. It does not contain honey or major food allergens. Moon Milk can be made dairy-free for you using oat, almond or coconut milk; your choice.
What is Moon Juice?
Moon Juice is our dairy-free sweetener that we combine with oat, almond or coconut milk to make dairy-free Moon Milk.
COFFEE SHOPS
Where can I find the Summer Moon Coffee Menu?
Item availability varies by location, however, you can find your Summer Moon's menu by viewing their order ahead app!
What kind of food do you serve?
We offer a variety of local food options at all of our locations. Because each of our shops source from local vendors, options vary across shops. You can expect light bites like breakfast tacos, pastries, donuts, and grab and go options.
Do Summer Moon coffee shops have free wi-fi?
Yes. All Summer Moon locations offer free wi-fi.
What are your holiday hours?
We are closed on Easter, Thanksgiving and Christmas. We have adjusted hours on Christmas Eve, the day after Christmas and New Year's Day. For unlisted holidays or to confirm above hours, please contact your local Summer Moon directly.
How can I open a Summer Moon Coffee franchise?
Please visit SummerMoonCoffee.com/Franchise to get started.
Do you sell gift cards?
Yes, we do offer gift cards! They can be purchased in-store or online here. If purchased online, a physical card will be mailed to you. All gift cards are redeemable in-store only and are not valid for online purchases. For your convenience, gift cards can be linked to your Summer Moon mobile app by selecting the 'Gift Cards' section at the bottom of the home screen or applied during checkout by selecting 'My Gift Card.'
Are you hiring?
The best way to inquire about a job opportunity at Summer Moon is to visit the location where you'd like to work with a resume and ask. You may also use our contact form to inquire about job opportunities.
How can I give feedback about an experience I had at Summer Moon?
We want to hear from you! Whether your experience met the Summer Moon standard of friendly, knowledgeable baristas and exceptional coffee, or it fell short of your expectations, please contact us and we'll get back to you as soon as possible.
How can I find a Summer Moon near me?
Check out our locations page.
Can I order ahead online/place a mobile order for in-store pickup?
You sure can and we encourage it! You may place a Summer Moon online drink order here or download the Summer Moon app on your Apple or Android device to order directly via the app. While most of our locations now offer online ordering, some of our drive-thru locations do not.
How do I get a credit, refund or replacement for my in-store order?
Visit your local Summer Moon and ask to speak with a manager. Our baristas take pride in making your drink the way you like it, so please don't hesitate to ask for a new drink in-store if your drink doesn't meet your standards.
I see that there's a Summer Moon opening near me. When will it open?
Building out a Summer Moon coffee shop is a labor of love. We put a lot of time and care into designing vibrant, inviting spaces that you'll look forward to visiting. If you're eagerly awaiting an opening, stay tuned to our social channels: We announce store openings on our Instagram and Facebook.
Does Summer Moon offer decaf coffee? Do you have a half-caff option?
Summer Moon does offer decaf and half-caff both in-store and online. In-store, we offer decaf espresso, so you can get any of your favorite espresso drinks decaf or half-caffeinated — simply ask at the register! Online, look for Firelight, our decaf blend or Spark, our half-caff blend.
Which coffee is your espresso made from?
Velvet Blaze is our signature oak roasted medium blend. It's highly versatile and velvety smooth, we use it for both espresso and our house drip coffee.
ONLINE STORE
Do you ship your coffee beans?
We do! You can order Summer Moon coffee beans online any time. We even have a coffee subscription program so you can automatically receive your coffee on the schedule you choose. We currently only ship within the US.
COFFEE SUBSCRIPTION
Can I change my coffee after I subscribe?
Of course. You can switch roasts, change how many bags you get, or update your grind and delivery schedule anytime.
1. Log in to your account and click Subscriptions.
2. Find the item you want to change and click Edit options. On your phone? Scroll down past "Your next order" to see your subscriptions and the "Edit Options" button.
3. Make your change:
• Switch roasts: click Swap for a different product at the top.
• More or fewer bags: change the Quantity, then click Save changes.
• Grind or schedule: update Type or Every / Frequency, then click Save changes.
Subscribe to more than one item? Each coffee or pod subscription is listed separately, so changing one won't affect the others.
Just make your changes before your next order processes.
Can I skip a month?
Absolutely. Your subscription, your schedule.
1. Log in to your account and click Subscriptions.
2. Find the item you want to push back and click Reschedule (right next to Edit options). On your phone? Scroll down past "Your next order" to see your subscriptions.
3. Pick a new date for your next delivery and save.
Have more than one item? Each subscription is scheduled separately, so reschedule each one you want to delay.
What if I want to cancel?
No hard feelings, and no hoops to jump through. Cancel anytime from your account. No phone calls, no cancellation fees.
1. Log in to your account and click Subscriptions.
2. Scroll down past Your next order to your subscriptions, then click Edit options on the item you want to stop.
3. Click Cancel this subscription.
Have more than one coffee subscribed? Each bag is its own subscription, so repeat steps 2–3 for each one.
Heads up: Cancel before your next order processes (you'll see the date at the top of your Subscriptions page), or that order will still ship.
Just need a break? Click Reschedule to push your next delivery back instead.
We hope you stay, but we'll never make it hard to go. Still stuck? Contact us and we'll take care of it.
How fresh is the coffee when it ships?
We roast every bag to ship. Your bag goes from the roaster to its final destination in days. That's the Summer Moon Coffee oak roasted difference.
Is the Brew of the Month really different every month?
Subscriptions typically rotate on the first of the month: limited editions, single origins, seasonal blends, and fan favorites. Some months feature repeats of all-time favorites (like our Anniversary Blend or Christmas Blend). We'll never apologize for bringing back a great coffee.
Why are my subscription shipping separately?
Each subscription ships on its own schedule. If your coffees are set to different frequencies, they'll go out as separate orders, and each order gets its own shipping charge. Free shipping on orders over $45 applies to each shipment on its own, not to all your subscriptions added together.
Keep an eye out for this one: "every 4 weeks" and "every 1 month" aren't the same schedule.
Want your coffee to travel together? Log in to your account and set every subscription to the same frequency and the same next order date. Once they match, they'll ship as one order. If that order is $45 or more, shipping's on us!
Need a hand lining them up? Just reach out. We're always happy to help get your coffee to your door in one happy box.